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2020 CONVENTION EXCLUSIVES SALE FAQBelow is the FAQ regarding orders for NECA's 2020 Convention Exclusive figures. We may update this page in the future as we receive additional questions.PLACING AN ITEM IN YOUR CART DOES NOT MEAN IT IS RESERVED FOR YOU. THE ITEM IS NOT YOURS UNTIL YOUR PAYMENT IS PROCESSED. STOCK CAN RUN OUT IN THE MIDDLE OF YOUR TRANSACTION.PLEASE NOTE ALL SALES ARE FINAL, PLEASE MAKE SURE YOU WANT TO GO THROUGH WITH THE PURCHASE BEFORE COMPLETING THE TRANSACTION. WE ARE NOT ACCEPTING CANCELLATION REQUESTSWE ALSO DO NOT GUARANTEE MINT CONDITION PACKAGING, IF THE PACKAGING HAS A SLIGHT DING OR CREASE IT IS NOT SUBJECT TO A RETURN OR EXCHANGE. GENERAL QUESTIONSWHAT ARE YOUR CONVENTION EXCLUSIVES THIS YEAR?For a complete list of NECA's SDCC 2020 Convention Exclusive action figures Click Here!WHEN WILL THE SALE GO LIVE?DATE: July 23rd, 2020TIME: 1 PM EST (10 AM PST)HOW IT WORKS: We will put a set amount of stock up for sale – once that quantity is sold out, the sale is over.IS THERE A LIMIT TO HOW MANY I CAN ORDER?Yes. The limit is [b[ONE PER HOUSEHOLD[/b] We take a hard stance on scalpers and bots, and any duplicate orders or orders due to bot use will be cancelled. IF YOU VIOLATE THIS RULE IT CAN RESULT IN THE CANCELLATION OF ALL ORDERS YOU HAVE PLACED.WHEN WILL I BE CHARGED?You will be charged IMMEDIATELY on placing your order, but items will not start shipping until a week after the sale.WILL I BE CHARGED SALES TAX?We are required to charge sales tax on purchases in New Jersey, as well as other states/countries that legally require it.WILL YOU BE OFFERING THE EXCLUSIVES FOR SALE IN STORES OR AT OTHER CONVENTIONS?Yes. This set will be available during the event here on TheNECAstore.com and in Target and Walmart stores across the country.PAYMENT METHODSWHAT PAYMENT METHODS DO YOU ACCEPT FOR PRE-ORDERS?This site accepts all major credit cards and PayPal.SHIPPINGDO YOU SHIP INTERNATIONALLY?[/b[Yes. International customers please use the appropriate listings marked INTERNATIONAL ONLY LISTING. WHEN WILL MY ORDER SHIP?Orders will begin shipping the week after the sale, however it may take several weeks for all the orders to process.CUSTOMER SERVICE[b[WHO DO I CONTACT IF I NEED TO MAKE CHANGES TO MY ORDER OR HAVE ANOTHER QUESTION ABOUT MY ORDER?Please contact [email protected]
necaofficialVerifiedCity Demon is going in and out of stock as our system cancels bot orders
More bot orders were cancelled so keep trying necastore if you missed. More product available as we combat the bots.
The NECA SDCC 2020 Exclusive TMNT will be loaded onto Target's website at 4pm EST. Product may not appear as in-stock immediately as there is a delay from loading to going live. Below are the placeholder links for the Teenage Mutant Ninja Turtles Musical Mutagen Tour Bundle with Accessory Pack. Currently listed as 'Sold Out' as there is 0 inventory in the system.Mutagen 4 Pack w/ shirt size SYou are not allowed to view links. Register or LoginMutagen 4 Pack w/ shirt size MYou are not allowed to view links. Register or LoginMutagen 4 Pack w/ shirt size LYou are not allowed to view links. Register or LoginMutagen 4 Pack w/ shirt size XLYou are not allowed to view links. Register or LoginMutagen 4 Pack w/ shirt size XXLYou are not allowed to view links. Register or Login
We're aware of an issue with the security system we placed on our Shopify store that flagged a number of orders as suspicious during our SDCC sale & cancelled them. We're currently working w our team. If you have already contacted us, you will receive an update by next week.If you encountered this issue and have not yet reached out, please send an e-mail to [email protected] with your order information. Thank you for your patience and sorry for the trouble.
Spoke w necastore CS this am and they are contacting anyone w accidentally cancelled orders and making sure they get their items. Thanks for your patience
Q: I assume if we haven’t seen the Tour set we are not going to?A: barely made it into stores yet...much wider release this week and nextnever assume
I use to think a preorder on Target we a safe bet to accomplish. I really no confidence in getting anything preordered on Target online until they resolve the bots issue.
Yea I'm really nervous about Tokka and Rahzar as well as Super Shredder. Normally I've been fine getting everything at SDCC, but this year needing to get them online has been a nightmare. I don't want to put the blame on NECA, but I have seen other companies do Target and Walmart stuff and it hasn't been as bad.
looks great and we will have some good news for you later this week with the most painless hassle free pre-order yet. you will think you died and went to turtle heaven...
from IG necaofficial In case you missed our story from yesterday, we want to reiterate that we hear you. We have read your feedback and criticism.It’s become very obvious that recently a number of resellers are using sophisticated bots to capture our exclusives with the intent of selling them. We are in the process of installing features to slow down and stop the bots including limiting shipments to the same address, putting up CAPTCHA systems, along with other remedies. These features may not be immediate, but we are looking to implement them in the near future.If you can’t get them now, please be aware that we are placing additional orders for popular items such as Casey Jones & Disguised Raphael and Bebop & Rocksteady. Additionally, we have a nice surprise for you in the coming weeks with an online exclusive that fans will be able to get 1 of.
Yea I'm really nervous about Tokka and Rahzar as well as Super Shredder.
necaofficial #TurtleTuesdayHere is a huge gallery of our upcoming Teenage Mutant Ninja Turtles 7" Scale Tokka & Rahzar 2 Pack action figures!We are happy to announce that these figures will be available for pre-order through thenecastore.com starting Friday(7/31) to Friday(8/7). Customers in the US and over 20 international countries will have 1 week to place their pre-order.Once the pre-order window closes, that is it. This will be the only way to acquire the Tokka & Rahzar 2 Pack!Limit 2 per personShipping Date: November 2020Pay in full at time of pre-order
The news from IG. Hoping not to encounter any of the cancellation problems others had with the SDCC sale. You are not allowed to view links. Register or Login