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Just got off the phone to travelplanners - want to thank the very helpful customer services lady who had difficulty with my accent (being a kiwi, we are a little hard to understand sometimes ) and is doing her best to help folk who have had issues with the reservation problems & have had a very buzy morning already with lots of angry folk....It may appear that for some reason, that even though I did the form right and got the "You'll get a confirmation email within 48 hours etc screen" that they may never have had recieved my filled in form after all?.... >_< which is no fault of hers - so I remained claim and pleasant and they are sending it on to a supervisor to look further into and will be contacting me to let me know my options. One thing to try to remember is the person on the other end is doing their best to help us and that they may not be able to help at all, so yelling or swearing or being angry at them, doesn't help - they personally aren't responsible for me or any one else NOT getting their accommodation and taking it out on them really doesn't help the situation. I know the frustration, I know the disappointment and yup I want to take it out on someone however, it doesn't solve anything - hey I'm there in it without accommodation, however being pleasant to the customer services folk may just help you and them find solutions that may not be there if your being unpleasant... Yup easier said than done... but take a few deep breathes before, during and after the phone call and wait some more... Good luck to eveyone that is in this same boat.
The number I called was in the actual Comic-Con email that I got regarding res - so it is 1- 877 - 552 - 6642 there was also 212 - 532 - 1660 opt 2. If calling from outside the US the free call number 1 - 877... is not a free calling and international rates aply though this is the number I used anyway as really wanted to talk to someone Also from NZ had to add 00 before the 1 - and 001 to the 212 number. It may not help at all, but at least I tried and if worse comes to worse, will try again on April 10 and will just have to get over the part that I won't be down town and in walking distance to everything for the 12 days that I'm in San Diego
Nick Walsh I recieved this in writing from Travel Planners: 'Everyone who submitted a request on Mar 29 and did not receive their first choice hotel has been automatically waitlisted for their preferred hotel(s).'