I"m not sure how much the posting on facebook will help- they tend to read it but i'm not so sure on how much they can act on a posting. As a matter of fact, i don't even see your posting on their fb page.
If you haven't gotten a reply in a few business days, give the phone number a call- they do answer it if they're not busy. In other words the phone might not get answered the first few times you try to call. obviously xmas will throw a wrench into the schedule.
PS, post what they say & the process you have go threw, please
