Author Topic: FAQ Badge buying 2012 posted by cci  (Read 1811 times)

Offline alyssa

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FAQ Badge buying 2012 posted by cci
« on: February 24, 2012, 04:47:37 PM »
What can I expect from ComicCon
2012 online badge sales?
When Comic]Con badge sales begin, thousands of people will be trying to access our
registration system at the same time. Because of limited space at the San Diego
Convention Center, we are required to limit attendance and do not have enough
badges for everyone who would like to attend the show. Unfortunately, the high
demand and limited availability can make buying a badge challenging and timeconsuming.
Although we are working hard on our registration system to make
buying your badge a better experience, we want you to know what to expect during
badge sales and have provided you with some tips below.
Comic]Con will release the badge sales date and time via e]mail to everyone who has
registered for a Member ID. Please check your e]mail frequently. There will be no
announcement on Facebook, Twitter, or the official Comic]Con website until badge
sales actually begin. This is one of the many the benefits of signing up for a Member
ID, you get first notice of badge sales before the general public! Please be aware that
our e]mail notifications are released in batches, and you may not receive yours until
a few hours after we begin sending them out. We are aware of this delay and have
scheduled badge sales accordingly.
When badge sales begin, you will access the registration website according to the
directions sent in your e]mail notification. Once you are redirected to the EPIC
registration website, you will enter a waiting room where you will be able to see
your place in line at the top of the screen. Do not refresh your screen or open a
new browser! Refreshing your screen or opening multiple browsers while in the
waiting room will send you to the back of the line.
When you reach the front of the line, you will automatically be sent to an online
registration session to purchase your badge(s). You will need to enter your Member
ID and last name for validation. You may purchase one 4]day badge or a
combination of single]day badges per each unique Member ID. After you complete
your first purchase, you will be prompted to either purchase a badge for another
person or exit the process. You may register up to 6 people total during your online
registration session, but you must have the unique Member ID and last name for
each individual.
We cannot guarantee you will be able to purchase a badge even if you have
signed up for a ComicCon
Member ID.
1. There may be long wait times. Once you are in the waiting room, you will
stay in line until it is your turn to begin your online registration session.
Please be prepared to wait up to 3.4 hours in line before entering the online
registration session to purchase your badges. You will be notified where you
are in line when you enter the waiting room.
2. You will be helped in the order in which you have lined up. EPIC
registration will provide you with a number that represents your place in
line. Please be aware that when the site first opens, many people will enter
the waiting room at the same time. Although we try to line you up in the
order in which you enter, many people will hit the website simultaneously,
and it is possible that you and a friend who enter the waiting room at the
exact same moment could be several thousand places away from each other
in line. If your place in line is over 40,000, it is possible that you will not get a
badge. If your place in line is under 40,000, it is possible that you still may
not get a badge because buyers are allowed to register up to 6 people per
registration session.
3. The waiting room will close when it reaches a capacity of 60,000. To
limit the pressure on the EPIC registration system, the EPIC waiting room
will close once 60,000 people are in line. You will be returned to the Comic]
Con website after you click the registration link if the waiting room is full.
You may click the link again to try to reenter the waiting room as people
complete their purchases.
4. You will not be able to purchase a badge without a valid Member ID.
When your registration session begins, you will need to have your Member
ID and last name readily available. If you signed up for a Comic]Con Member
ID, but did not confirm your email
per instructions, you will not be able to
purchase a badge. To verify that your Member ID registration is complete,
please visit You are not allowed to view links. Register or Login]con.org/memberid/ and select the
gMember ID Loginh button. If you are unable to log in to your Member ID
account, you do not have a valid Member ID on file and should contact us
immediately at [email protected]]con.org.
5. You will not be able to change and/or correct your contact information
during online registration. The EPIC registration system will be prepopulated
with the name and e]mail on file in the Comic]Con Member ID
database. You will not be able to change this information during online badge
sales. Please check your Member ID account before badge sales begin to
confirm that all of your contact information is correct. The first and last name
on your Member ID account must match the name on your photo
identification. We strongly suggest that you do not use an AOL or Yahoo email
address on your Member ID account as there may be a delay in delivery
of important announcements. We recommend that you change the e]mail on
your Member ID account before badge sales begin.
6. You will need the Member IDs and last names of the people you wish to
register. If you are purchasing badges for others, please be sure to have their
personal Member IDs and last names readily available. We strongly suggest
that you take time to confirm the spelling of each personfs Member ID and
last name before you begin the registration process. Member IDs or last
names that do not match what is on file will result in an error message when
you try to purchase badges. You do not need to purchase a badge for children
12 and under.
7. You will not need to get in line again to purchase additional badges.
Once you have reached the front of the line, you will be redirected to your
online registration session. You will need to enter your Member ID and last
name to begin the session. During your session you may purchase a 4]day
badge with Preview Night, or a 4]day badge without Preview Night, or any
combination of single]day badges without duplication (e.g., you cannot
purchase two Sunday badges under the same Member ID). When you have
completed the first purchase, you will be prompted to register another
person or exit the process. If you choose to register another person, you must
have the personfs unique Comic]Con Member ID and last name to make
another purchase. You may only use your Member ID once. Once you have
completed the registration session cycle 6 times, you will be automatically
returned to the Comic]Con website.
8. By the time you reach the front of the line, your desired badge type may
not be available. 4]day badges with Preview Night will likely sell out
quickly and may not be available by the time you start your online
registration session. Additionally, badges may sell out while you are in the
middle of your session, i.e., it is possible that you may purchase a 4]day
badge for yourself only to find that they are sold out when you go to
purchase one for a friend or family member.
9. Your badge purchase should reflect your age at the time of purchase,
not at the time ComicCon
begins. If you are purchasing a badge for a
Junior attendee who is 17 now but will be 18 by July 11, 2012, please
purchase a Junior badge during your online registration session. You do not
need to buy an adult badge.
10. Your credit card will not be charged for 48.72 hours after your
registration session. To increase the speed of the online registration
system, we will not charge your credit card during your registration session.
You will receive an individual acknowledgment for each person you register.
Your credit card will be charged within 48.72 hours and we will send you a
receipt once your card has been successfully processed. Should your credit
card be declined after your purchase, you will receive an e]mail alert that
instructs you to resubmit payment information. If you do not submit a new
form of payment by the deadline in the e]mail, your badges will be canceled
and returned to inventory for resale at a later date. We recommend that you
add [email protected] to your e]mailfs safe sender file.
11. You will not receive your barcode confirmation until your credit card
has been successfully charged. Please be patient as we process badge
purchases 48.72 hours after your online registration session ends. Once
your payment has been processed, a barcode confirmation will go to the email
you used to sign up for a Member ID. If you purchased badges for others,
the barcode will go to their e]mail directly, not yours.
If you have already purchased a ComicCon
2012 badge, you will be allowed to
participate in online badge sales using your Member ID. Please read the
following notice carefully.
Purchases of multiple badges with overlapping dates using the same Member ID is
strictly prohibited.
If you use your Member ID to purchase a badge for a day for which you previously
purchased a badge, the original badge you purchased will automatically be canceled
and the amount paid will be refunded without contacting you.
For example, if you purchased a 4]day badge during pre]registration and you use
your Member ID to purchase a second 4]day badge with Preview Night, the 4]day
badge you purchased during pre]registration will be canceled and refunded.
Likewise, if you purchased a 4day
badge during preregistration
and then purchase a
singleday
badge, the 4day
badge will be canceled.
This policy does not apply to purchasing different single]day badges. For example, if
you purchased a Friday badge during pre]registration and you later use your
Member ID to purchase a Saturday badge, your original Friday badge purchase will
not be canceled. Only purchases of badges with overlapping dates will be subject to
automatic cancellation and refund.
While ComicCon
has made every effort to make the badge purchase experience
fair for everyone, it is possible that problems outside of our control could result
in the system not working as planned. The possibility exists that antivirus,
antispyware,
and antimalware
software may aggressively block browser cookies,
JavaScript, or other operation of modern web applications. It is also possible
that user error, specific hardware problems, local ISP issues, or simply the
extremely high level of demand beyond our control may result in your computer
and/or browser not behaving as described above. While ComicCon
has done
extensive testing, we make no guarantees that your efforts will result in a
successful badge purchase regardless of when you enter the process.
Tips for a Successful Registration Session:
1. Make sure your Member ID account is confirmed and check your e]mail
frequently for announcements. Have the Member ID and last name of everyone you
wish to purchase a badge for readily available.
2. If you are currently using a Yahoo or AOL e]mail address on your Member ID
account, we recommend changing it to a more reliable provider.
3. Internet Explorer, Safari, Firefox, and Google Chrome are the EPIC waiting room
preferred web browsers. Your browser should be updated to the latest version
available from your vendor and installed in the default configuration with cookies
and JavaScript enabled to ensure compatibility with our waiting room.
4. DO NOT refresh your screen or open multiple browsers once you enter the EPIC
waiting room. If you do so, you will be sent to the back of the line.
5. Be prepared to wait 3]4 hours in the waiting room and schedule your day
accordingly.
6. Have the credit credit card you plan on using readily available, make sure you
have an adequate dollar limit for all planned purchases, and familiarize yourself
with the CVV number on the specific credit card. We accept AMEX, Mastercard, and
Visa only. We do not accept PayPal.
7. Add [email protected] to your e]mailfs safe sender file.

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