You are not allowed to view links. Register or Login
Just called my hotel (Marriot M&M) and they had my reservation but no record of the 2 night deposit. I guess i have to call on peak tomorrow and get it straightened out. I'd suggest everyone call to not only confirm the hotel has the reservation but also has the deposit.
OK strange question for you guys... Have you ever slept 4 in a twin room, with 1 person per bed and 2 people somewhere else in the room? I have a friend who is going to crash with us 2 nights and another friend crashing with us on one of those nights as well (giving us 4)... Neither I nor my roommate is willing to share our beds... We may be able to get a rollaway and bring an air mattress... Would this work and still leave room for bathroom access? We're staying at the San Diego Marriott Gaslamp Quarter. Thanks for any insight.
I called my hotel just now (Solamar) to see why they charged an additional night's stay to my card on top of the 2 night deposit that OnPeak charged. The concierge thought it was weird as well that it posted instead of being held as a pending charge.I was informed to call back tomorrow to speak with their accounting department so we shall see...
I'm at the Solamar too and the same thing happened to me. I just talked to OnPeak and they are escalating to their accounting department which is going to contact the hotel's accounting department to resolve. Should take 1-2 days for feedback. I would contact OnPeak immediately so they get a record of multiple people from the same hotel raising the same issue. Cheers,~S
has anyone confirmed if HBF received their deposit from onpeak yet?
I would call them and ask if they have received the original deposit from OnPeak and, if not, contact OnPeak immediately. They need to know this issue is happening to multiple people. I don't think the hotel is at fault at all, they are just locking down a deposit as they normally would. OnPeak are the ones that are delayed in transferring the original deposits.Cheers,~S