Author Topic: Southwest to remove expiration dates on flight credits  (Read 237 times)

Offline Transmute Jun

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Southwest to remove expiration dates on flight credits
« on: July 28, 2022, 12:02:41 PM »
One of the benefits of Southwest is that if you cancel a flight, you automatically get a credit to use on future flights. Previously, those credits had to be used within a year of the original purchase. Now, those expiration dates are being removed and the credits can be used indefinitely.

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« Last Edit: July 28, 2022, 03:27:33 PM by Transmute Jun »

Offline NCDS

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Re: Southwest to remove expiration dates on flight credits
« Reply #1 on: July 28, 2022, 02:30:14 PM »
This is fantastic news!
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Re: Southwest to remove expiration dates on flight credits
« Reply #2 on: Today at 08:21:21 PM »

Offline marcia29

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Re: Southwest to remove expiration dates on flight credits
« Reply #2 on: July 28, 2022, 03:09:26 PM »
Good news, indeed! 
It is 2022 and I am still asking...where's my flyin' car??!! @fannishmarcia

Offline alyssa

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Re: Southwest to remove expiration dates on flight credits
« Reply #3 on: July 28, 2022, 06:45:05 PM »
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One of the benefits of Southwest is that if you cancel a flight, you automatically get a credit to use on future flights. Previously, those credits had to be used within a year of the original purchase. Now, those expiration dates are being removed and the credits can be used indefinitely.

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fingers crossed it applies to the flight credits about to expire next month!
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Offline Michael M

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Re: Southwest to remove expiration dates on flight credits
« Reply #4 on: July 28, 2022, 06:50:41 PM »
Yet more reasons to keep flying Southwest to SDCC...


Quick story...first leg home from SDCC to Chicago, I paid for internet access on the plane, and didn't get a consistent connection pretty much the whole leg of that trip.  Thought of emailing their customer service, and before I could, their customer service *emails me* and says that because of the connectivity issues I was having, they refunded my money.  It was only $8, but dang, that's awesome, proactive service.


Now if I could get a less than 3 hour layover out and back to/from SDCC...I'm all in.
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Offline Transmute Jun

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Re: Southwest to remove expiration dates on flight credits
« Reply #5 on: July 28, 2022, 07:46:50 PM »
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fingers crossed it applies to the flight credits about to expire next month!

The article I referenced claims that it goes into effect July 28.

Offline alyssa

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Re: Southwest to remove expiration dates on flight credits
« Reply #6 on: July 28, 2022, 07:51:08 PM »
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The article I referenced claims that it goes into effect July 28.
YES #fistPump
mine expires in Aug hehe
where can I travel round trip for $220 these days?
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Offline marcia29

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Re: Southwest to remove expiration dates on flight credits
« Reply #7 on: July 29, 2022, 06:59:49 AM »
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YES #fistPump
mine expires in Aug hehe
where can I travel round trip for $220 these days?

Fares to NYC have been as low as $78 one way. Pretty darned tempting >:D
« Last Edit: July 29, 2022, 01:39:21 PM by marcia29 »
It is 2022 and I am still asking...where's my flyin' car??!! @fannishmarcia

Offline alyssa

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Re: Southwest to remove expiration dates on flight credits
« Reply #8 on: July 29, 2022, 09:15:36 AM »
Its official
Email received today

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Offline alyssa

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Re: Southwest to remove expiration dates on flight credits
« Reply #9 on: July 30, 2022, 10:42:28 AM »
i was just able to book flights in Oct with funds that were to expire in Aug.  :)
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Offline DaveG

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Re: Southwest to remove expiration dates on flight credits
« Reply #10 on: July 30, 2022, 11:30:08 AM »
Glad they officially removed the expiration.

I will add that my credits for the flight in 2020 expired last December. I was going to pay to extend them, but they still wouldn't have been good for this year's trip. SWA ended up refunding me the entire amount of the airfare. They did so without me having to argue. They earned a lot of customer loyalty with that.

Offline alyssa

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Re: Southwest to remove expiration dates on flight credits
« Reply #11 on: July 30, 2022, 12:18:30 PM »
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Glad they officially removed the expiration.

I will add that my credits for the flight in 2020 expired last December. I was going to pay to extend them, but they still wouldn't have been good for this year's trip. SWA ended up refunding me the entire amount of the airfare. They did so without me having to argue. They earned a lot of customer loyalty with that.
I tried that with the expiring money early spring, it was a solid 'no'.
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Offline DaveG

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Re: Southwest to remove expiration dates on flight credits
« Reply #12 on: July 30, 2022, 12:49:14 PM »
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I tried that with the expiring money early spring, it was a solid 'no'.

I'm very sorry to hear that. I'm sure it's too late now. But when I talked to them, they also gave me a solid 'no', but then one month later a full refund just showed up on my credit card statement. It was a pleasant surprise. No idea how they make those decisions.