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Two things...1. I hope you do put your review of the Hard Rock on the hotel review thread 2. Do we have dates for next year. I want to see what MMM is charging.
Next years dates are one day shifted from this year (starting 7/19 for preview night, ending sunday 7/23).Also hot tip for people who's blackout shades don't fully close and need complete darkness for sleep (like my vampire of a wife). Take one of the pants hangers that are almost always provided in hotels and use it to clip the blinds closed. We've done it multiple years and it's a really good tip.
FYI - I started the 2023 Hotel Discussion thread ;DYou are not allowed to view links. Register or Login
Oh ok! I just didn't want to leave a long rant of a post lol. It's was just generally a bad experience at that hotel where the only good thing I can say about the hotel was that it was close to the con center. I can share a few highlights.It started even before I checked in. I drove there and it was an adventure to get to valet. They didn't believe me that i was staying there. I had my email, reservation but i figured they were just being strict.Than upon check in they wanted to charge $25 a day for wifi and amenities like the pool, gym, 207 lounge etc. All those amenities are closed because some celebrities are staying there and some of those have been reserved for parties. I tild her that too and front desk agent just laughed. I have their rewards program and the front desk agent said she never heard of the program when i mentioned it to her. Her manager came and said the rewards program doesn't do anything . I am like ok well thanks for letting me know. Also we weren't allowed to wait in the lobby. I was waiting for a friend for dinner and the hotel staff said I can't wait in the lobby and sent me to my room. She says go back upstairs or wait outside! I've never stayed at a hotel where the lobby is forbidden to wait in. Day 2 I was only allowed to use 1 elevator because the other 2 were just for celebrities. I thought ok whatever but than the day of EW party they wouldn't me use any of the elevators to get to my room on the 7th floor. They told me to go to the other end of the hotel and use those or take the stairs. When I tried to take the car out they said they weren't taking valet calls because of the party. So I paid 50 a night to have my car trapped behind celebrities cars. Checkout time came and I asked for bell service and no one came. Called again and the guy said oh we forgot we are busy. At this point I just want to leave and get my car from valet but plot twist they aren't 0taking valet calls. So me and my group go downstairs finally get a guy to find our car. 3 trips up and down to get our stuff in the car. I should mentioned that I tried to checked out like 5 times and never got my bill. I finally get a txt 3 hours later saying I checked out. I will never stay at the Hardrock again. I will say that most people staying there were industry people but the hotel needs to decide if they want to be a celebrity hotel like The Pendry or a half assed hotel experience for us regular folks.Edit to add that the hotel was insanely noisy at all times of the day! You know your hotel stay was bad when the noise level wasn't even the worst thing about the stay. And l never received my hotel folio. I emailed them already.
I haven't been in hard rock recently so do they not have a sit down area in the lobby?
I will definitely leave a review, I just want to make sure I leave one that is helpful. I also contacted the hotel and I am waiting for a reply.The dates for 2023 are July 20-23 with preview night on July 19th.
Did you ever receive a reply and/or resolution?
Seconding that question! I've been curious about the outcome of this for a while. What a bad break. I really hope Hard Rock made some efforts to rectify the situation, after the fact.
I did end up contacting them and emailed them. They didn't care at all. They just ignored my emails. I had planned to leave a review on Google but I started my new job after the con and got swamped with work. I probably would have at least gotten a reply (maybe) so that was my mistake.If its not too late I'd still want to leave a review on the hotel reviews page once i find that word doc I had written up.As a parting gift from them about 2 or 3 weeks after the con, I got a random charge from them. So yeah another thing to watch out for when dealing with them.
The solution seems to be become a celebrity before your next stay with them, then they will provide actual hotel service ;DWhat a horror story, glad I never stayed there and it's permanently off my list now for the future.