Author Topic: anyone not seeing the shoutbox contents?  (Read 13640 times)

Offline Zero

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Re: anyone not seeing the shoutbox contents?
« Reply #15 on: April 02, 2014, 07:48:50 PM »
Found something from a few years ago with someone having a similar problem on an older version of SMF forum software (see the first post of this thread on this forum help site, since it looks like how the shoutbox shows up on mllNY's account):

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There wasn't a specific method to fix this, other than the fact that the person updated or reinstalled the forum software over again.  There were also posts suggesting that it was an AJAX (programming) problem with the host server, but I don't think that's the case in this situation.

alyssa's right.  I think the only way it can be fixed is to do a repair on the forum...
« Last Edit: April 02, 2014, 07:51:35 PM by Zero »
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Offline alyssa

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Re: anyone not seeing the shoutbox contents?
« Reply #16 on: April 02, 2014, 07:49:28 PM »
mike b also has this problem, he's in teh facebook friends area
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i've also got a post out to the creator of the mod.  the tricky bit is that they've introduced a paid version *today* so they've stopped supporting the free version.  I like the features of the new paid mod but i am not in a position where i can install it tonight.

mostly what i want to find out is if everyone who can't see the text in the shoutbox is also having a problem with their avatars/graphics.
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Re: anyone not seeing the shoutbox contents?
« Reply #17 on: Today at 02:41:28 AM »

Offline alyssa

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Re: anyone not seeing the shoutbox contents?
« Reply #17 on: April 02, 2014, 07:52:26 PM »
the repair_settings tool is simple to use & will not cause an interruption of the forum *but* requires a certain process.

eta;
Pyramid seems to be having a problem too.  he/she is on an ipad & not seeing some buttons/avatars. I dont' know if the contents of the shoutbox can be seen or not
« Last Edit: April 02, 2014, 07:59:35 PM by alyssa »
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Offline SamTurtledove

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Re: anyone not seeing the shoutbox contents?
« Reply #18 on: April 02, 2014, 07:56:44 PM »
Same here. HTC Mobile forum browser version I can log in, but not IE or Google. Are you talking about that SMFPacks Shoutbox Pro? Does that affect the whole site as a result?

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« Last Edit: April 02, 2014, 08:00:13 PM by SamTurtledove »

Offline Zero

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Re: anyone not seeing the shoutbox contents?
« Reply #19 on: April 02, 2014, 08:00:55 PM »
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Same here. HTC Mobile forum browser version I can log in, but not IE or Google.

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You're also having log-in problems, Sam?  Can you describe it to us?  (Can you not log in at all, or are you having loading issues with the forum layout?)


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the repair_settings tool is simple to use & will not cause an interruption of the forum *but* requires a certain process.

eta;
Pyramid seems to be having a problem too.  he/she is on an ipad & not seeing some buttons/avatars. I dont' know if the contents of the shoutbox can be seen or not

It's more widespread than previously thought...


In the past, I've also read that certain types of malware can affect how pages and images load on forum communities as well.  I do not know if it is because the forum has malware or if the user's computer has the malware, however.
« Last Edit: April 02, 2014, 08:03:56 PM by Zero »
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Offline alyssa

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Re: anyone not seeing the shoutbox contents?
« Reply #20 on: April 02, 2014, 08:01:09 PM »
sam you're having the problem of not seeing the contents of the shoutbox and avatar/button issues?  on which platforum?
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Offline alyssa

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Re: anyone not seeing the shoutbox contents?
« Reply #21 on: April 02, 2014, 08:03:29 PM »
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Are you talking about that SMFPacks Shoutbox Pro? Does that affect the whole site as a result?

i am going to be upgrading to shoutbox pro but i am leaning towards thinking the issue is not with shoutbox because everyone seems to be having button avatar issues as well as shoutbox problems
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Offline alyssa

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Re: anyone not seeing the shoutbox contents?
« Reply #22 on: April 02, 2014, 08:10:43 PM »
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No worries!  I'll help keep a lookout for other users who have the same problem as mllNY in the meantime.
Pyramid can't see the shoutbox contents
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Offline Zero

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Re: anyone not seeing the shoutbox contents?
« Reply #23 on: April 02, 2014, 08:15:04 PM »
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Pyramid can't see the shoutbox contents

So far, that's at least three people then (mllNY, someone named Mike on the forum facebook page, and Pyramid).

Unfortunately, I can't replicate the error to see if I can track down any Javascript errors, or help figure out why it's affecting only certain forum accounts... *sighs*
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Offline Chris

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Re: anyone not seeing the shoutbox contents?
« Reply #24 on: April 02, 2014, 08:18:22 PM »
For what it's worth, this is the first time the forum has let my BB log in.  I think something happened with the host site.

Offline alyssa

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Re: anyone not seeing the shoutbox contents?
« Reply #25 on: April 02, 2014, 08:26:49 PM »
well, i didn't make any changes today.  i wouldn't put it past the hosting company to make unannounced changes ....
I can not get any of my rigs to show the bad behavior.

hopefully when it's fixed it won't be broken for you again.
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Offline Zero

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Re: anyone not seeing the shoutbox contents?
« Reply #26 on: April 02, 2014, 08:27:41 PM »
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For what it's worth, this is the first time the forum has let my BB log in.  I think something happened with the host site.

Actually, that does help.  It might be an AJAX problem with the host server, if that's the case... It seems like it would be the one of few things that could affect something like that.

We won't really know for sure until alyssa tries the repair tool tomorrow to see if it fixes everything though.  If it works, then we're all in the clear (*crosses fingers*); if it doesn't, then it's most likely a host server issue.


In the meantime, I want to thank our forum members for letting us know about the forum layout issues they're experiencing and for their patience until it's resolved.  ^__^  Sorry about the inconvenience!

If anyone notices or experiences similar problems, please post them in this thread.  Describe them, or take a screenshot to show us what you're seeing.
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Offline SamTurtledove

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Re: anyone not seeing the shoutbox contents?
« Reply #27 on: April 02, 2014, 08:32:26 PM »
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You're also having log-in problems, Sam?  Can you describe it to us?  (Can you not log in at all, or are you having loading issues with the forum layout?)


It's more widespread than previously thought...


In the past, I've also read that certain types of malware can affect how pages and images load on forum communities as well.  I do not know if it is because the forum has malware or if the user's computer has the malware, however.

Don't get the option to use the drop down box to select time, but can bypass that and "get in."

The rest of the site looks just like mllNY's. No Shoutbox.

Pages don't have updates like "current post."

 Some folks avatars are disabled.  I can see Alyssa, Zero, and TJ' s avatars.

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Offline Transmute Jun

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Re: anyone not seeing the shoutbox contents?
« Reply #28 on: April 02, 2014, 08:39:02 PM »
My avatar is uploaded to the site. That might be why.

Offline SamTurtledove

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Re: anyone not seeing the shoutbox contents?
« Reply #29 on: April 02, 2014, 08:40:35 PM »
The mods posts look normal, but mine and everyone else's loss is avatars.





But the mobile version is normal.



But not the PC


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