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It is definitely incompetence, and I believe totally unintentional. They will hold spots for everyone that got messed up today, like they did a few years ago. They just need time to weed through it all. I assume they don't enjoy trying to clean up these messes and taking all the s**t thrown at them. Apparently, it's not so unpleasant that it finally forces them to get their act together either.Oddly, the first year of this lotto system, things went fine. The only thing people b***hed about was that you could just spam the hell out of them for entries, so they tried to fix that part, but have botched the "on sale" for 2 years straight, both years with it going live early and this year added on the old issue of the site not being able to handle traffic and charges going through but no passes issued.Either way, last time this happened, they took care of everyone it happened to and I know because I was one of the people. I had 8 charges go through.
Yeah, I'm hoping they will allow exchanges since (it appears) you only get to make one purchase per account. My friend was able to get CC for Thu/Fri and wanted HBF on Sat/Sun, but HBF was showing as sold out so they bought 6th and K instead to secure Sat/Sun parking without losing their Thu/Fri CC. Hoping ACE allows a make good since it was the website's error for showing HBF as sold out when it wasn't.
When it went live early and I didn't get my spot because everyone else rushed in to book, they didn't take care of that for me. I was still locked out. Made me extra vigilant about glitches.
You were locked out how? CC went within probably 15 minutes of 10am last year due to the early start, but I snoozed and logged in a couple hours late and still got HBF. No one in Group 1 was locked out of a parking spot.
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Did your friend email Ace? Not sure if that would get the account open for a redo or placed on the special sale.
I wouldn't call it corruption and favoritism. After all, who exactly are they favoriting? I would say it is incompetence more than anything. They seem to have glitches every year, so I'm ready for it. Wish I didn't have to be.