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Please please please let me know how it goes!
I called the Hilton Honors line and they were unable to look it up my account.Then I called Bayfront directly, but it sounded like it was the same call center as the Hilton Honors line. They told me they couldn't find it because it was booked third party, then transferred me to hear an offer for free points. The CSR I spoke with during the promotional told me she was going to give me a new number to call. She ended up giving me the Hilton Honors line again.Third call, called the Hilton Honors line - the guy was able to find the Orbitz reservation with my full name and last four of credit card. Confirmed that they had the reservation. The reason they can't pull up the reservation is because the address and everything is listed with Orbitz's information for address, etc.It does seem like the reservations will stick though, especially considering Hilton can't modify any reservation details on their end.Huge thank you again for posting about this.
Thank you for the info, were they able to attach your hilton honnors account or is that just wishful thinking?
The first person said they couldn't, but I was so ecstatic they found the reservation on the last call I didn't ask explicitly. I just sent an e-mail and and will report back with what they say - but I have a feeling that they can't since the reservation can't be modified on their end. Which may be a good thing depending on how you look at it - I imagine it provides an extra layer of security for reservations made on Orbitz, seeing as how Hilton may have to jump through more hoops if they wanted to cancel because the rate was lower than they wanted.
The orbitz rate doesn’t include the $35/day surcharge. I’m sure that will be added when we check in.
The orbitz rate doesn’t include the $35/day surcharge. I’m sure that will be added when we check in.Sent from my iPhone using Tapatalk
It did have it, when I looked later that night they both totaled the same amount. I just didn't want to pay for the more expensive view. Edit: it doesn't so was Orbits more expensive? Or maybe it's just earlier in the day was cheaper?
My Orbitz rate was about $250 cheaper then my Hilton rate, but the my Orbitz confirmation doesn't list any resort fees. Hilton did include the resort fee, and after factoring that in I believe both rates are exactly the same at the time when I reserved.
Hilton Honors (via phone) was able to link the Orbitz reservation into my account - so now both reservations I made show up.Pretty shocked/thankful that I'm not going to have to deal with the usual hotel sale this year. I'll still participate to see if I can grab some rooms for the exchange here though.
Was it the email that did it or the phone call?
I’m glad to know others have gotten their orbitz reservation to show up in the Hilton app. BTW the rate now for Bayfront is $902/night...Sent from my iPhone using Tapatalk
I’m glad to know others have gotten their orbitz reservation to show up in the Hilton app. BTW the rate now for Bayfront is $902/night...