Author Topic: SDCC 2020 Returning Registration  (Read 13580 times)

Offline sessionka

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Re: SDCC 2020 Returning Registration
« Reply #255 on: October 18, 2019, 07:49:21 AM »
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I never got the barcode email either. On the 'Contact Us' page CCI says to not bother contacting them yet about the lack of email.  It goes on to say something about clicking on a link to resend your email at the "end of October" whenever that is. ::)
Just curious...

Are you sure you got the 'Congratulations' page when you bought your badges.

Also...

I got a message that my credit card was declined, and a link to re-enter my information.  Once I did that, I got my barcode email almost immediately.  [member=4892]miclpea[/member] got the same thing. Maybe you get the same email, and it went to your spam.  Just grasping at straws.

It was [member=2539]Michael M[/member]  who had the same issue (I think)
« Last Edit: October 18, 2019, 08:05:27 AM by sessionka »
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Offline Miclpea

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Re: SDCC 2020 Returning Registration
« Reply #256 on: October 18, 2019, 07:51:19 AM »
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Just curious...

Are you sure you got the 'Congratulations' page when you bought your badges.

Also...

I got a message that my credit card was declined, and a link to re-enter my information.  Once I did that, I got my barcode email almost immediately.  [member=4892]miclpea[/member] got the same thing.  Maybe you get the same email, and it went to your spam.  Just grasping at straws.
I think you made a mistake since I’m not involved in returning registration.


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Re: SDCC 2020 Returning Registration
« Reply #257 on: Today at 01:02:00 PM »

Offline sessionka

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Re: SDCC 2020 Returning Registration
« Reply #257 on: October 18, 2019, 07:59:00 AM »
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I think you made a mistake since I’m not involved in returning registration.


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oops...

sorry.  I thought i saw a post from you along the same issue.  maybe it was someone else.

Found it.  it was [member=2539]Michael M[/member]     :)

« Last Edit: October 18, 2019, 08:04:38 AM by sessionka »
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Offline tk415650

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Re: SDCC 2020 Returning Registration
« Reply #258 on: October 18, 2019, 08:22:59 AM »
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Just curious...

Are you sure you got the 'Congratulations' page when you bought your badges.

Also...

I got a message that my credit card was declined, and a link to re-enter my information.  Once I did that, I got my barcode email almost immediately.  [member=4892]miclpea[/member] got the same thing. Maybe you get the same email, and it went to your spam.  Just grasping at straws.

It was [member=2539]Michael M[/member]  who had the same issue (I think)

yes I received a screenshot of said 'Congrats' page with the Order Reference #.

Offline puppy

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Re: SDCC 2020 Returning Registration
« Reply #259 on: October 18, 2019, 08:44:21 AM »
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yes I received a screenshot of said 'Congrats' page with the Order Reference #.

I got a reply back regarding no confirmation barcode. They basically sent a canned response about returning registration. Some bot must have sent it. I had expected that, though. It has been my experience over the years that they do not properly respond to emails.

Offline SamTurtledove

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Re: SDCC 2020 Returning Registration
« Reply #260 on: October 18, 2019, 08:52:23 AM »
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yes I received a screenshot of said 'Congrats' page with the Order Reference #.
Buyer, you would have 3 emails.

1. an Order Acknowledgement email,
2. a Receipt email (after the Buyer's credit card was processed),
3. followed by the Important Registration Information (barcode email).

Are you only missing the barcode? Try a search for

expologic

and maybe that will show up?


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I got a reply back regarding no confirmation barcode. They basically sent a canned response about returning registration. Some bot must have sent it. I had expected that, though. It has been my experience over the years that they do not properly respond to emails.

That reply seems to just generate a work ticket for the issue.  They may likely follow up.  I wonder if you could also send an email to [email protected] for the barcode?
« Last Edit: October 18, 2019, 10:03:47 AM by SamTurtledove »

Offline puppy

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Re: SDCC 2020 Returning Registration
« Reply #261 on: October 18, 2019, 12:38:18 PM »
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Buyer, you would have 3 emails.

1. an Order Acknowledgement email,
2. a Receipt email (after the Buyer's credit card was processed),
3. followed by the Important Registration Information (barcode email).

Are you only missing the barcode? Try a search for

expologic

and maybe that will show up?


That reply seems to just generate a work ticket for the issue.  They may likely follow up.  I wonder if you could also send an email to [email protected] for the barcode?

I take back what I said last.  They finally replied with the barcode. Email works after all. FWIW, I did buy for three others on another account, which went through with no problems. It was just this one that was stuck.

Offline accelerate

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Re: SDCC 2020 Returning Registration
« Reply #262 on: October 18, 2019, 01:31:21 PM »
Thats good news!

I only just learned today my sister didn’t get a barcode, or so she thought. I told her to check spam, and there it was. Not sure what it is about that email that would set off the spam filters.

Offline puppy

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Re: SDCC 2020 Returning Registration
« Reply #263 on: October 18, 2019, 11:48:30 PM »
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Thats good news!

I only just learned today my sister didn’t get a barcode, or so she thought. I told her to check spam, and there it was. Not sure what it is about that email that would set off the spam filters.

Pretty much everything I get from SDCC goes into the spam box. No matter how much I click the not junk button, it still does that.

Offline Dubb

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Re: SDCC 2020 Returning Registration
« Reply #264 on: October 21, 2019, 04:06:18 PM »
Welp, I am out of luck. Even with screenshots, CCI is basically telling me to try again in open registration!

Offline puppy

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Re: SDCC 2020 Returning Registration
« Reply #265 on: October 21, 2019, 04:28:06 PM »
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Welp, I am out of luck. Even with screenshots, CCI is basically telling me to try again in open registration!

Was that a canned response?

Offline Dubb

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Re: SDCC 2020 Returning Registration
« Reply #266 on: October 21, 2019, 04:39:35 PM »
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Was that a canned response?

The first one was. Then I elaborated on the problem and provided screenshots. The latest I got was, “Thank you for your response and providing screen shots. Because your wife did not properly complete the purchase, we are unable to sell you badges at this time. We encourage you to participate during Comic-Con 2020 Open Registration to try again.”

Offline accelerate

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Re: SDCC 2020 Returning Registration
« Reply #267 on: October 21, 2019, 06:12:40 PM »
Oh man that blows. They really need to eliminate that last AGREE page or at least merge it with the CC page. In this day and age, most people’s expectations are that entering CC is the final step.

Offline RighteousRita

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Re: SDCC 2020 Returning Registration
« Reply #268 on: October 22, 2019, 12:41:34 PM »
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Welp, I am out of luck. Even with screenshots, CCI is basically telling me to try again in open registration!
That's stinks. I'm sorry to hear that.

Offline kihou

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Re: SDCC 2020 Returning Registration
« Reply #269 on: October 24, 2019, 01:26:33 PM »
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Oh man that blows. They really need to eliminate that last AGREE page or at least merge it with the CC page. In this day and age, most people’s expectations are that entering CC is the final step.
That whole process could benefit from some UX improvements - mainly not letting you advance without checking off at least a day for a person.  I've seen a few people now say that they added the member ID and then forgot/missed checking off days for that person, and if you advance you can't go back :(  at least pop up a warning saying that they don't have anything selected!  No one is adding a name without wanting to buy for someone.