Author Topic: Hotel Relocated me twice.  (Read 945 times)

Offline Pvt.Sadsack

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Hotel Relocated me twice.
« on: July 19, 2017, 02:43:20 AM »
So I went through the Onpeak hotel booking as usual. Got booked at the Crowne Plaza no problem. Got a receipt and email confirmation. Then on Wednesday and Thursday I get two separate emails from Pisey Oum who is the reservations coordinator at the Crowne Plaza saying that the convention bureau has sent them more reservations then they can handle so I get relocated to the Best Western 7 Seas in the first email and the next day in the second email to Town and Country. So now am wondering since The Crowne Plaza and Town and Country have different room rates is it possbile to get some money back? Any advice on how to proceed and in this situation?

Offline angoradebs

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Re: Hotel Relocated me twice.
« Reply #1 on: July 19, 2017, 04:00:23 AM »
How many nights are you staying? The deposit would have been for 2 nights at the Crowne Plaza. Ideally, that will transfer over to T&C and that dollar amount will be deducted from your hotel bill. I wouldn't imagine you'd get money back since you would still owe T&C money. Unless the CP deposit was greater than the entire T&C bill was... and in that case I would bring it up with the hotel and with OnPeak.

Just make sure your entire deposit transfers over. I would check with T&C when you check in, if you haven't already. Maybe have your credit card statement or email confirmation handy to show proof of what you paid

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Offline marcia29

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Re: Hotel Relocated me twice.
« Reply #2 on: August 01, 2017, 05:15:14 AM »
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So I went through the Onpeak hotel booking as usual. Got booked at the Crowne Plaza no problem. Got a receipt and email confirmation. Then on Wednesday and Thursday I get two separate emails from Pisey Oum who is the reservations coordinator at the Crowne Plaza saying that the convention bureau has sent them more reservations then they can handle so I get relocated to the Best Western 7 Seas in the first email and the next day in the second email to Town and Country. So now am wondering since The Crowne Plaza and Town and Country have different room rates is it possbile to get some money back? Any advice on how to proceed and in this situation?

You are not allowed to view links. Register or Login - did you ever get any compensation for being made to relocate twice?  I would hope so!  Hope your con was wonderful, in spite of it. :)

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Re: Hotel Relocated me twice.
« Reply #3 on: Today at 04:03:44 PM »

Online hikanteki

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Re: Hotel Relocated me twice.
« Reply #3 on: August 03, 2017, 12:21:51 PM »
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So I went through the Onpeak hotel booking as usual. Got booked at the Crowne Plaza no problem. Got a receipt and email confirmation. Then on Wednesday and Thursday I get two separate emails from Pisey Oum who is the reservations coordinator at the Crowne Plaza saying that the convention bureau has sent them more reservations then they can handle so I get relocated to the Best Western 7 Seas in the first email and the next day in the second email to Town and Country. So now am wondering since The Crowne Plaza and Town and Country have different room rates is it possbile to get some money back? Any advice on how to proceed and in this situation?

Ugh, sorry to hear that. I was considering booking the Crowne Plaza during the early bird special next year (since I like the chain), but this makes me think twice.
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