Author Topic: Email from OnPeak re: Multiple Rooms  (Read 1244 times)

Offline TardisMom

  • Supporter
  • Volunteer HQ
  • ******
  • Join Date: Aug 2012
  • Posts: 2718
  • Liked: 1340
Email from OnPeak re: Multiple Rooms
« on: June 18, 2018, 08:06:45 AM »
I got an email this morning from OnPeak, I've replied that both rooms are mine, for our group of 7:

Dear Comic-Con 2018 Guest,

Thank you for booking your reservations with onPeak!

Our records indicate that you potentially hold two or more rooms with duplicate or similar names. The name that has been flagged is noted below.

If this is a duplicate, you may be charged a hotel fee or cancellation penalty. If you need to modify one or more of your reservations, please do so by 11 PM ET, Tue, Jun 19.

If this is not a duplicate, please reply to this email to let us know and we will remove it from the list.

Here are two ways you may revise your reservations:

1. Click here to access your reservation online
2. Reply to this email with instructions

Please note: the reservation cancel policies outlined on your confirmation apply to any cancellations.

Thank you for your attention to this matter.

We provide this service on behalf of event organizers for the purpose of assisting you with your hotel reservations. Your personal information, and the information of the members of your group if you booked one, will be shared with the event organizer, hotels and other official providers working on behalf of the event organizer. Each of these entities will collect and process your personal information in accordance with their respective privacy policies.

Attendance ID   First Name   Last Name   Arrive   Depart   Hotel   Category   Company
(This info removed by me)
                      Best Regards,
RESERVATION SERVICES
[email protected]
800-221-3531

Offline comicconfamily

  • Supporter
  • Gaming Lounge
  • ****
  • Join Date: Oct 2014
  • Posts: 300
  • Instagram: @ComicConFamily
    • Comic Con Family
  • Liked: 155
Re: Email from OnPeak re: Multiple Rooms
« Reply #1 on: June 18, 2018, 08:09:52 AM »
Interesting. Out of curiosity, were either of the rooms with the same exact name or just same last name? Our family hasn't booked two rooms yet (we always stay in a hotel that works for 5 of us), but have considered doing what you do next year.
SDCC 2011 - 2019
WonderCon 2017 - 2019
{and other smaller cons}


Offline TardisMom

  • Supporter
  • Volunteer HQ
  • ******
  • Join Date: Aug 2012
  • Posts: 2718
  • Liked: 1340
Re: Email from OnPeak re: Multiple Rooms
« Reply #2 on: June 18, 2018, 08:13:11 AM »
Same exact name.  I pay for the rooms so I have them in my name.  I can change one to one of the other occupant names if they'd like.  I'll let you know what I hear back.

Friends of Comic Cons

  • Guest
Re: Email from OnPeak re: Multiple Rooms
« Reply #3 on: Today at 02:22:44 AM »

Offline comicconfamily

  • Supporter
  • Gaming Lounge
  • ****
  • Join Date: Oct 2014
  • Posts: 300
  • Instagram: @ComicConFamily
    • Comic Con Family
  • Liked: 155
Re: Email from OnPeak re: Multiple Rooms
« Reply #3 on: June 18, 2018, 09:06:44 AM »
You are not allowed to view links. Register or Login
Same exact name.  I pay for the rooms so I have them in my name.  I can change one to one of the other occupant names if they'd like.  I'll let you know what I hear back.

Ah, gotcha. Yeah, I'd be interested to see how this works out with them.
SDCC 2011 - 2019
WonderCon 2017 - 2019
{and other smaller cons}


Offline Angology

  • Moderator
  • Volunteer HQ
  • ****
  • Join Date: Mar 2012
  • Posts: 4605
  • @Angology on IG
  • Liked: 1339
Re: Email from OnPeak re: Multiple Rooms
« Reply #4 on: June 18, 2018, 10:13:42 AM »
Thank you for letting us know about this email. I can't believe it's either "it's not me" or cancellation. I hope they realize that there are legitimate reasons for someone to have more than one reservation, even if you didn't do a group block.
Definitely keep us posted!
Ang

Offline darlenealderson

  • Room 6BCF
  • ***
  • Join Date: Jan 2018
  • Posts: 190
  • Liked: 74
Re: Email from OnPeak re: Multiple Rooms
« Reply #5 on: June 18, 2018, 10:34:46 AM »
This is the email I got a few years back when another room had an attendee with the same (common) name...super stressful, but I got it sorted out in minutes on the phone with them.

Offline TardisMom

  • Supporter
  • Volunteer HQ
  • ******
  • Join Date: Aug 2012
  • Posts: 2718
  • Liked: 1340
Re: Email from OnPeak re: Multiple Rooms
« Reply #6 on: June 18, 2018, 12:11:13 PM »
You are not allowed to view links. Register or Login
Thank you for letting us know about this email. I can't believe it's either "it's not me" or cancellation. I hope they realize that there are legitimate reasons for someone to have more than one reservation, even if you didn't do a group block.
Definitely keep us posted!

These rooms are a "block", I requested 2 rooms from the beginning.  I did change the name assigned, but it was the same name on both before (obviously since they were requested/granted together).  So we'll see what response I get!

Offline Angology

  • Moderator
  • Volunteer HQ
  • ****
  • Join Date: Mar 2012
  • Posts: 4605
  • @Angology on IG
  • Liked: 1339
Re: Email from OnPeak re: Multiple Rooms
« Reply #7 on: June 18, 2018, 12:22:54 PM »
Then that seems even sillier that they would flag them. Sheesh!
You are not allowed to view links. Register or Login
These rooms are a "block", I requested 2 rooms from the beginning.  I did change the name assigned, but it was the same name on both before (obviously since they were requested/granted together).  So we'll see what response I get!

Sent from my XT1635-01 using Tapatalk

Ang

Offline TardisMom

  • Supporter
  • Volunteer HQ
  • ******
  • Join Date: Aug 2012
  • Posts: 2718
  • Liked: 1340
Re: Email from OnPeak re: Multiple Rooms
« Reply #8 on: June 18, 2018, 03:24:26 PM »
Here is the reply:

Hello Becky,

Thank you for contacting onPeak, the official housing provider to forward thinking travelers.

Please be advised that you can not hold multiple rooms under the same name. In order to keep them secure, please update the names to reflect the actual occupant's name. We greatly appreciate your attention to this matter.

Thank you and please let us know if you need any additional assistance.
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

No Names - Duplicate  Help Desk
[email protected]

Offline dolphina

  • Supporter
  • Volunteer HQ
  • ******
  • Join Date: Mar 2013
  • Posts: 3451
  • Live Long and Prosper
  • Liked: 1116
Re: Email from OnPeak re: Multiple Rooms
« Reply #9 on: June 18, 2018, 03:24:41 PM »
You are not allowed to view links. Register or Login
Same exact name.  I pay for the rooms so I have them in my name.  I can change one to one of the other occupant names if they'd like.  I'll let you know what I hear back.
But haven'you been booking this way for several years?
A straight line may be the shortest distance between two points, but it is by no means the most interesting”

Wondercon, SDCC, Comikazi, Blizzcon, SWCA, D23

Offline TardisMom

  • Supporter
  • Volunteer HQ
  • ******
  • Join Date: Aug 2012
  • Posts: 2718
  • Liked: 1340
Re: Email from OnPeak re: Multiple Rooms
« Reply #10 on: June 18, 2018, 03:25:24 PM »
You are not allowed to view links. Register or Login
But haven'you been booking this way for several years?

Yep.  This is the 6th year.

Offline SteveD

  • Administrator
  • Fulfillment Room
  • *****
  • Join Date: Nov 2014
  • Posts: 1624
  • Liked: 1019
Re: Email from OnPeak re: Multiple Rooms
« Reply #11 on: June 18, 2018, 03:46:18 PM »
You should just make sure all the occupants (roommates) names are different.
You can change them all in the block manager.

Make sure you have the correct number of occupants per room also.

Offline TardisMom

  • Supporter
  • Volunteer HQ
  • ******
  • Join Date: Aug 2012
  • Posts: 2718
  • Liked: 1340
Re: Email from OnPeak re: Multiple Rooms
« Reply #12 on: June 18, 2018, 04:41:52 PM »
You are not allowed to view links. Register or Login
You should just make sure all the occupants (roommates) names are different.
You can change them all in the block manager.

Make sure you have the correct number of occupants per room also.

Yes, I changed a room to my daughter's name.  And the numbers are correct.  It's just interesting they flagged it this year but not any previous years since I've always done this.

Offline Angel_

  • Volunteer HQ
  • ******
  • Join Date: Dec 2012
  • Posts: 4328
  • Aizawa Enthusiast
    • The Geekiary
  • Liked: 1536
Re: Email from OnPeak re: Multiple Rooms
« Reply #13 on: June 18, 2018, 04:44:30 PM »
You are not allowed to view links. Register or Login
Yes, I changed a room to my daughter's name.  And the numbers are correct.  It's just interesting they flagged it this year but not any previous years since I've always done this.

As with all things CCI and OnPeak, we should expect inconsistency and yet...  we are always surprised lol.  This is certainly strange though.  I once got a similar email because someone with my super common name had a different room.
You are not allowed to view links. Register or Login

Offline jazzyj

  • Gaming Lounge
  • ****
  • Join Date: Jul 2013
  • Posts: 455
  • Cheese and Carb Enthusiast
  • Liked: 258
Re: Email from OnPeak re: Multiple Rooms
« Reply #14 on: June 18, 2018, 06:09:08 PM »
So I'm part of a room block with 2 reservations, one under my first name and the other one under my middle name. I'm assuming I didn't get an email from OP since they're under two different names but should I be concerned when it comes to time of check-in? My ID has both my first name and middle name but should I call OP or the hotel directly to let them know that both are under the same person?